Privacy Policy

Introduction

Servant's Heart of Indy, Inc. ("we," "us," or "our") is committed to protecting the privacy of our donors, volunteers, clients, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a donation, volunteer with us, or receive services from our organization.

As a 501(c)(3) nonprofit organization, we are committed to maintaining the trust and confidence of all those we serve. We do not sell, rent, or trade any personal information to third parties.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

• Make a donation (name, address, email, phone, payment information)
• Register as a volunteer (name, contact information, availability, interests)
• Apply for assistance (name, address, family size, proof of residence)
• Subscribe to our newsletter or email communications
• Contact us through our website or email
• Attend our events or programs

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including your IP address, browser type, referring website, pages viewed, and the date and time of your visit. This information helps us improve our website and understand how visitors use it.

How We Use Your Information

We use the information we collect for the following purposes:

• To process donations and send tax receipts
• To coordinate volunteer activities and communicate opportunities
• To provide services to families in need and track program effectiveness
• To send newsletters, updates, and information about our programs
• To respond to inquiries and provide customer support
• To comply with legal obligations and reporting requirements
• To improve our website, programs, and services
• To recognize and thank our donors and supporters (with permission)

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties.We may share your information only in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, processing donations, or conducting our business (such as payment processors).
• Legal Requirements: We may disclose information when required by law, court order, or governmental authority.
• Protection: We may share information to protect the rights, property, or safety of our organization, our users, or the public.
• Aggregate Data: We may share anonymized, aggregate data that does not identify any individual for research, analysis, or reporting purposes.

Donor Privacy

We are committed to respecting the privacy of our donors. We adhere to the following principles:

• We will not sell, trade, or share donor information with any third party.
• Donors may choose to remain anonymous in any public recognition.
• Financial information (credit card numbers, bank account details) is processed securely through encrypted payment processors and is not stored on our systems.
• Donors may opt out of mailings or communications at any time.
• We maintain accurate donor records and respond to requests to update information promptly.

Client Privacy

We treat all client information with the utmost confidentiality and respect. Information collected from families receiving services is used solely to determine eligibility, provide appropriate assistance, and improve our programs. Client information is kept confidential and is not shared publicly. We maintain client dignity and privacy at all times.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. We use SSL encryption for online donations and limit access to personal information to authorized personnel only.

Your Rights and Choices

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications at any time
• Request that we limit how we use your information

To exercise any of these rights, please contact us using the information provided below.

Third-Party Links

Our website may contain links to third-party websites, such as our payment processor, social media pages, or partner organizations. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete that information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: